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Shipping

We offer free shipping on all Products we sell. We aim to deliver your Products to the place and person of your choice, in the shortest possible time. Please note that we do not dispatch on weekends or national holidays. Because of the custom made nature of certain of the Products, orders will be dispatched generally within ten working days, subject to credit clearance, address verification, and availability of the ordered Products. The date you receive your order will vary but generally will be within ten to fifteen working days of the date your order is processed. Delivery times provided by the Company are estimates only.

We will contact you if there is a foreseeable delay or if any ordered Product is currently out of stock. For orders that contain multiple Products, you may receive each Product separately and on different dates.

Shipping and billing addresses must be valid U.S. addresses. We currently do not ship to destinations outside the United States. Shipping may not be available to A.P.O./F.P.O. and P.O. Box addresses due to shipper restrictions. Please email us at info@ohshoedesigns.com before placing an order for delivery to A.P.O./F.P.O. or a P.O. Box address to see if we can accommodate your order.

Once you have submitted your order, you will receive an order confirmation email to confirm that your order has been received. Product(s) ordered by you will be shipped to the address you provided when placing your order. The Company shall not be responsible for any damages or costs resulting from any delays in delivery. When your order has been shipped, you will receive an email with a tracking number for your order. You can also contact us at info@ohshoedesings.com to follow up as well.


Returns

We of course hope that every customer will be fully satisfied with every Product purchased from the Company. We also strive to provide our customers with the very best customer service, and so if you are not satisfied with your purchase for any reason, we will gladly accept returns that comply with the Returns policy set forth in this Returns section of the Website. Please also consult and review the Returns section of the Terms and Conditions of Use/Terms and Conditions of Sale of the Website [insert link] of which this Returns policy is a part.

In order for us to accept your return, we must receive the returned Product at our New York address below within 20 days after the original date of Product delivery to you. Any returned Product received by us after such 20 day period, or any Product return that does not otherwise comply with our Returns policy, will not be accepted and return shipping back to you will be at your own expense.

Before returning any Product, you must first email us at returns@ohshoedesigns.com to request a Return Authorization Code. Please include in your email your order number, your name and full delivery address, and to help us serve our customers better, the reason for your return. Please also include your daytime phone number, in case we have questions. We will then email to you the Return Authorization Code to use on the return form included in your original delivery package (if you did not receive the return form or cannot locate it, please email us and we will send you a new one). Please follow the instructions to fill in the return form and include your original receipt.

In order to qualify for a refund, your returned Product must be unworn, unused and in the condition delivered to you, and returned to us with original shoe box and shoe taps and the properly completed return form. To avoid causing any damage or used condition, we recommend that you try on your shoes on a carpet or a clean floor. We are not able to accept and process Product exchanges at this time, so please return the Product in accordance with our Returns policy and order the replacement Product as a new order on the Website.

All Product returns must be mailed to us at the following address:

Oh Shoe Designs LLC
172 Wilmot Road
New Rochelle, NY 10804

Pack the Product securely in the original Product packaging. Your return shipping charges must be prepaid, as we cannot accept C.O.D. deliveries. For your protection, please use a shipping service that provides tracking information and keep a record of the return shipment. We are not responsible for any Product that does not arrive at our address within 20 days after the Product is originally delivered to you, or for any returned Product that is lost or stolen during the return shipping process. All determinations regarding when and where damage occurred to shipped Products will be made by the Company in conjunction with companies providing shipping services.

When we receive your Product return, we will send you a confirmation email. If a return is accepted, it will normally be processed within ten business days of delivery. You can expect to receive your refund within approximately 30 days of the date we receive and process your return (and provided your return complies with our Returns policy). Refunds will only be provided via the original form of payment. We will re-credit the original purchaser’s credit card or PayPal account if that was the original form of payment, in each case for the full original purchase price paid, including any applicable sales tax, but less a $5 restocking fee. It may take your financial institution additional time to post the credit to your account. Since this varies according to your financial institution, you should contact them directly to find out when you can expect your account to be credited, but it normally will take one or two billing cycles.

If you have any questions at all in connection with your Product return or our Returns policy, please email us at returns@ohshoedesigns.com.